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WE SPEAK YOUR CUSTOMER’S LANGUAGE

CUSTOMER CENTRIC CONSULTANCY

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MULTIDIMENSIONAL APPROACH TO WINNING BUSINESS SOLUTIONS

INSIGHTS

for growth

There is a chance to reach your goal using intuition yet we believe that relying on data will get you there more efficiently.

We are fluent in internal and external data collection and analysis and we‘re here to translate it into actionable research-based insights for your business.

STRATEGY

for change

Building a successful strategy requires a clear goal, smart choices and a tangible action plan. We can help you refine your vision and define a plan of actions for your mission so that your path to success is like a well planned journey rather than a random box-checking exercise.

EXECUTION

for results

The key to a viable strategy is not just to have a nice-sounding plan but rather to convert it into a continuous effort to change old attitudes and habits inside the company.

We can accompany your team on the road to your goal, supporting you at all stages of change in order to turn your vision into tangible results.

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Services

Consumer insights

We ask the right questions to collect truly meaningful information and provide valuable analytical insights, guiding our clients towards the right decisions

Brand Health

Consumer deep dive

CC-segments CC-trends Client journey C-Voice Consumer exposure hours

Product and Service

Product portfolio /Conjoint Price elasticity NPD

Employee Engagment

emReputation emVoice emPower

Data-driven organization

We use data to discover significant trends and relationships helping our clients track their performance, understand their customer segments and reveal underlying issues

Customer Experience Analytics

Churn analysis and Retention Customer satisfaction analysis Customer lifetime value Propensity to buy analysis Network analysis of customers

Marketing Analytics

Campaign optimization & Next best offer Customer segmentation Sales & demand forecasting Behavioural Product segmentation & recommender systems Price prediction and dynamic pricing

Dashboards and Reporting

Customer experience dashboard Policy analysis KPI tracking Marketing & Sales dashboards

Risk management and Operations optimization

Credit and Insurance assessment and management Anomaly detection Fraud detection Behavioural Risk profiling

Ccc strategies

We provide customer centricity-based strategic consulting to our clients, ensuring that their brand connects with their customers and their offerings bring perceived value

Data ecosystem development

Data audit Analytics maturity & roadmap KPI system Data alignment Research Matrix

Customer Equity growth

Loyalty & CLM Customer satisfaction Client journey management Consumer exposure hours

Brand positioning

CC-organization strategy BrandRole strategy

Brand portfolio management

BrandArch strategy BrandPortfolio strategy

Workshops

We work together with our clients helping them acquire the in-house expertise to collect relevant data, perform meaningful analysis, create change and manage execution

Connecting Busines and Brand

CC-Brand strategy Connecting Business, Brand and Behaviour

Brand role and customer journey

From Story Telling to Story Selling Implementing Brand Story trough Customer Journey

Data driven organiztaion

Data Driven decision making Market research 101

Change (not)management

Change Leadership Change Process implementation Aligning company’s structure with CC strategy

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